Shipping & Returns
DELIVERY AND RETURNS POLICY
UK and International Returns
If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 28 days of receipt of your goods for a full refund.
Items bought online are returned at your own expense, unless damaged, and should be unused, returned in their original packaging and in a fully resalable condition.
To authorise a return:
• Email us at email@example.com with your name, address, order number, telephone number; and
• include the reason for your return:
1 - Product not as described
2 - Bought the wrong size/type
3 - Parcel damaged on arrival
4 - Incorrect item received
5 - Change of mind
Our customer services team will send you a returns authorisation code. Please make a note of the code and attach it securely to the outside of each box being returned.
Please note: Any goods received without authorisation will not qualify for a refund and be rejected on delivery to our returns centre.
Once your return has been received, your refund will be processed. Refunds can take up to 10 working days to be received following receipt of the goods into our warehouse.
We are unable to provide refunds for any items found to be missing from the package on arrival at the returns centre.
If the item is damaged, please send an email to firstname.lastname@example.org sending photographs clearly showing evidence of the damage. State your order number as a reference and include your telephone number.
Delivery charges for items are calculated at checkout, based on the size of the item and your location.
Our standard delivery time is 2 weeks.
All deliveries require a signature.
On occasions where we are not able to standard delivery time we will endeavour to notify customers.
If an item cannot be delivered it will be returned to our warehouse and a delivery return fee may be charged.
In rare cases where we encounter a stock error, an item may not be available. We will notify you and an alternative delivery date will be offered.
We deliver globally. Please contact us at email@example.com to get an accurate quotation for delivery charges or to arrange your own courier.
We offer a one year warranty on all Tyson Studio products. Please contact firstname.lastname@example.org for further information.